Dear Customer Kindly note that GC Solar no longer uses the job card system and now uses tickets that can be created on the company’s website. This is to ensure that there is transparency on the progress of all repairs and ensures that both parties have a history of the repairs done on their respective batteries. Before a unit is brought in, or if remote support is required, a ticket must be created using the following steps: 1. You may go on to our website, gcsolar.co.za 2. On the home page, go to the drop-down menu under “Support” and select “Help Desk” 3. Create a new profile, if you are an existing client and already have a profile with us you still need to create a new profile dedicated for your support tickets. 4. Your request will be sent through to our support team who will then approve your request for a profile. 5. After this approval, you will receive a GC Solar Help Centre Customer Self Service Portal Invitation, please click on the link “Accept the Invitation”. 6. You will now be logged into your profile 7. You may now click on “Tickets” and then “Add ticket” 8. This will now require you to fill in all the information of your product including product type (inverter, battery or other), serial numbers and which branch is closest to you. 9. Please also describe what issue you are experiencing on your product under the “Description” tab. You may also attach files including invoices, pictures of your installation or any other supporting documentation. 10. Click on “Submit” and you’re good to go. A ticket number will be emailed to you immediately and a dedicated support technician will be assigned to your case. Thank you for your continued support and cooperation. We value your business and look forward to providing you with the best technical support possible. Regards GC Solar Help Centre